Communication System Maintenance & Support

An extended warranty is a cost-effective way to ensure your radios are kept to the highest operational standard at a fixed price. Options are available for 2 or 5 years, including the services available in the standard warranty and additional hardware repair for both wear and tear and accidental damages. For accurate and specific detail please refer to the manufacturer booklet below:
Motorola Warranty Options

Radio system downtime can lead to lost earnings and safety-critical communication issues. At 2CL, we offer experienced engineering support, available by phone or on-site if needed. Our maintenance contracts offer tailored services for your communication equipment, including repairs, out-of-hours coverage, battery replacements, and accidental damage repairs. We can also offer periodic preventative maintenance inspections to identify potential issues before they become problems.

Our team of field service engineers is fully equipped and skilled to address the majority of faults on-site. Trained by Motorola and awarded the status of Platinum Elite Specialist Value Added Resellers, our staff’s expertise and experience ensure exceptional service, minimal downtime, and reduced disruption for your business communications. We also offer system assurance visits if you suspect your radio system isn’t performing optimally.

Advancements in digital radios and IP networking now allow for remote monitoring and control of your radio system. By granting 2CL staff remote access, we can quickly get your system operational (often with just a phone call). We can perform system checks almost immediately and employ diagnostic techniques to resolve issues swiftly. Some manufacturers offer remote monitoring of individual radio batteries, notifying us or the system administrator when replacements are needed.

Your two-way radio repairs are tracked from receipt to delivery. If you have any questions about your repair, our service administration staff are available to update you on its status. Before starting any repairs, we provide a full quotation for each radio returned for investigation. All radios are thoroughly tested in our workshop and returned to you via tracked and signed courier.

Send the faulty equipment to us at Unit C, Woodside Trade Centre, Parham Drive, Eastleigh, Hampshire, SO50 4NU, marked for the attention of the Service Department, along with this completed form. We will contact you with a cost estimate before going ahead with any repairs.