Two-Way Radio Systems and Services
At 2CL, we think there is more to the two-way radio industry than just the sale of radios. We pride ourselves on our ability to differentiate ourselves from our competition, with the delivery of superior systems and services, and after-sales support, including two-way radio maintenance.
2CL’s Radio Systems and Services
At 2CL we pride ourselves on our ability to work with customers to develop an understanding of their exact two-way radio requirements and work with them to ensure high levels of satisfaction.
Upholding exceptional customer service in everything that we provide, from single radios to multi-site systems with hundreds of radios, distinguishes us in an industry where attention to detail is paramount, and service delivery is vital.
Maintenance Contracts for Radio Systems
Maintenance contracts provide tailored services for your two-way radio products. Maintenance of equipment can be carried out on-site or at our service centre with associated out-of-hours cover for critical systems. Agreements including ‘repair or replacement of batteries’ and ‘radios with accidental damage’ can also be provided, giving a truly fixed cost service over a period of time. BP Hamble Oil Refinery have benefited from our premium maintenance service for several years. See our petrochemical sector page for more details.
Radio System Design and Installation
Digital two-way radios offer enhanced voice quality for clearer communication, longer battery life to last a full shift, and private one-to-one calls for voice privacy. Advanced applications provide additional benefits to radio users, adding real value to your business and operations. The IP-based connectivity of the infrastructure allows you to link base stations, add resources, and form networks across sites. Integration with other systems can enable alarm reporting and tracking information to be delivered directly to your radio or PC-based dispatcher.
Tailoring this new radio system to meet your requirements is where our knowledgeable and supportive team at 2CL can help. We offer site visits to live systems where the benefits of digital two-way radio can be discussed in detail.
The skills required to understand and develop radio systems for clients are professionally supported by the whole 2CL team, we can help you arrive at the correct solution, both operationally and commercially.
Two-way Radio System Support
We have designed, integrated and maintained two-way radio systems and wireless solutions since 1972. Our service department consists of experienced and qualified engineers, installers and customer service officers whose aim is to provide a fast and professional service.
We have a wide range of maintenance and warranty services to meet your needs. From casual radio repairs to full system maintenance with 24-hour engineer cover, our service support packages can be tailored to suit your operation and budget. Our experienced staff will take responsibility for following your service enquiry from start to finish; monitoring it through specific software programs that track orders, deliveries and repairs by customer account.
For practical examples of the levels of cover, we provide, please see the system description for Queen Alexandra Hospital in our healthcare sector.
Ofcom Radio Licensing
The Office of Communications (OFCOM) is responsible for the enforcement, protection and management of the radio spectrum. Companies using licensed two-way radio equipment must have a valid OFCOM operator’s licence. The licence is issued by OFCOM. 2CL Communications is happy to offer the administration of licence applications.
Radio Systems for Hire
We are a leading player in the radio hire business with 30 years of expertise. Our reputation for great equipment, quality, and reliability has built a very successful hire team. Radio hire is a cost-effective communication solution, with radios delivered, collected, and fully maintained for both short and long-term hires. Our fixed-rate charges help you budget accurately on a daily, weekly, or annual basis.
We go the extra mile to support clients with coverage surveys, frequency management, system configuration, on-site support, engineering, installation and de-installation, barcode scanning, and more.
Our hire team will determine your exact requirements by asking key questions like the number of radios needed, required accessories, hire duration, and coverage area. Your dedicated account manager will then provide a quotation based on your needs.
Upon confirmation, you will receive an order confirmation, and your radios will arrive on the first day of hire. At the end of the hire period, we will arrange for collection or an extension if needed. Our off-hire team will finalise the process and email you about any outstanding equipment. We offer a 10-working-day grace period for the return of missing items.
