Two-Way Radio System Maintenance and Support
2CL has always sought to attain the highest levels of service and quality for our customers. Our commitment to expertise and service is illustrated by the certifications and accreditations we have earned.
Our service department consists of experienced and qualified engineers, installers, and customer service officers dedicated to providing fast and professional service. From simple two-way radio repairs to comprehensive system maintenance with 24-hour engineering coverage, our service support packages can be tailored to meet your operational needs and budget.
Two-Way Radio Maintenance and Support Packages
Extended Radio Warranty
An extended warranty is a cost-effective way to ensure your radios are kept to the highest operational standard at a fixed price. Options are available for 2, 3, or 5 years, starting at just £10 per radio per year. This cover includes parts and labour for normal wear and tear, with batteries covered for the first 12 months. Given that average repair costs can be £50-£70 the value of a warranty is clear.
Manufacturers typically offer these warranties—Motorola’s ‘Service from the Start’ and Hytera’s ‘Hycare’. Some plans even provide a replacement radio if yours is severely damaged. For example, a customer with Motorola Service from the Start Comprehensive had their oil-soaked radio replaced free of charge.
Maintenance Agreements
Radio system downtime can lead to lost earnings and safety-critical communication issues. At 2CL, we offer experienced engineering support, available by phone or on-site if needed. A 2CL Maintenance Contract provides preferential treatment, including faster response times, temporary infrastructure replacement, quicker portable repairs, and 24/7 coverage.
Our maintenance contracts offer tailored services for your communication equipment, including on-site or service center repairs, out-of-hours coverage, battery replacements, and accidental damage repairs. We can also offer periodic preventative maintenance inspections to identify potential issues before they become problems.
Field Service Support
Our team of field service engineers is fully equipped and skilled to address the majority of faults on-site. Trained by Motorola and awarded the status of Platinum Elite Specialist Value Added Resellers, our staff’s expertise and experience ensure exceptional service, minimal downtime, and reduced disruption for your business communications.
We also offer system assurance visits if you suspect your radio system isn’t performing optimally. Our engineers can conduct system tests to verify it meets manufacturer specifications and provide advice on any necessary remedial actions.
Remote Monitoring
Advancements in digital radios and IP networking now allow for remote monitoring and control of your radio system. By granting 2CL staff remote access, we can quickly get your system operational -often with just a phone call. Using advanced monitoring software, we can perform system checks almost immediately and employ diagnostic techniques to resolve issues swiftly.
Some manufacturers offer remote monitoring of individual radio batteries, notifying us or the system administrator when replacements are needed. For example, Gosport Borough Council’s radio system utilises secure remote access for programming changes and diagnosing system failures.
Repair Tracking
Your two-way radio repairs are tracked from receipt to delivery. If you have any questions about your repair, our service administration staff are available to update you on its status.
Before starting any repairs, we provide a full quotation for each radio returned for investigation. All radios are thoroughly tested in our BSI ISO 9001 accredited workshop and returned to you via tracked and signed courier.
Returning A Two-Way Radio for Repair?
Send the faulty equipment to us at Unit C, Woodside Trade Centre, Parham Drive, Eastleigh, Hampshire, SO50 4NU, marked for the attention of the Service Department, along with this completed form. We will contact you with a cost estimate before going ahead with any repairs.
To get in touch please call 0800 389 2278 or email contact@2cl.co.uk