2CL has designed, integrated and maintained Two-Way Radio Systems and Wireless solutions since 1972. As the first UK mobile radio communications company to receive BS5750 accreditation for quality of service and now ISO 9001:2008 accredited for all company operations, 2CL has always sought to attain the highest levels of service and quality for its customers. Our Service department consists of experienced and qualified engineers, installers and customer service officers whose aim is to provide a fast and professional service.
We have a wide range of maintenance and warranty services to meet your needs. From casual radio repairs to full systems maintenance with 24 hour engineer cover, our service support packages can be tailored to suit your operation and budget. Our experienced staff will take responsibility for following your service enquiry from start to finish; monitoring it through specific software programs that track orders, deliveries and repairs by customer account.
- Extended Warranty
Extended Warranty is a cost effective way to ensure your radios are kept to the highest operational standard at a fixed price. Options are available for 2, 3 and 5 yr cover and start from as little as £10 a radio per year. The cover provides parts and labour for normal wear and tear faults with batteries covered for the first 12 months. When you consider an average repair charge could be £40-£50, the warranty value becomes very apparent.
- Maintenance Agreements
Maintenance Contracts provide tailored services for your communications products. Maintenance of equipment can be carried out on site or at our Service Centre with associated 'out of hours' cover for critical systems. Agreements including ‘repair or replacement of batteries’ and ‘radios with accidental damage’ can also be provided, giving a truly fixed cost service over a period of time.
- Field Service Support
2CL employs a team of Field Service Engineers who are equipped and skilled, and able to deal with the majority of faults while on the client’s site. With a smart appearance and clear identification, they arrive on-site with full job details and the associated parts / equipment necessary to carry out the task. Work is recorded and the customer informed of all progress. Health & Safety requirements are always observed.
- Repair Tracking and Remote Monitoring
The Service department operates software which is used to track events and store historical information. The system also provides detailed reports by product or customer such that trends, down times, repair times and Engineers etc. can all be monitored and measured. This allows us to ensure we are always offering the best service possible to our clients.
In addition to this, we have the technology to dial into particular systems and alleviate problems remotely.
Please also see our Hire Services page.